Welcome to Carspares Direct

Customer Service : 020 8001 6128

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Returns


Return address:


Unit 6 Burnside Ind Est
49 - 53 Roebuck Road
Hainault, Essex
IG6 3UG

Our aim is to provide the best possible service, and we believe 100% customer satisfaction is vital for our business.

If you are not happy with the item you have received or our service in any way PLEASE email us and we will aim to resolve any issues in a timely and amicable manner.


We always appreciate the opportunity to resolve any issues to your satisfaction. Should your item arrive damaged or is not as you expected it to be please contact us asap.

If an item is incorrectly/mistakenly ordered, the item can be returned for a refund, however, please note that we will refund you for the item minus our postage cost of £4.90-6.90 (which may not have been included in the price). We do not refund items that are fitted by a non-qualified mechanic. Buyer pays for return postage


Returns must be in original packaging / unused / not damaged / in re-sellable condition. We will refund / replace once item is returned — we suggest you send so that you can track the item and keep the receipt.


We recommend P&P when using https://www.myhermes.co.uk/wps/portal/PN_CTR/Home/homepage/ as we find it to be the cheapest and most successful for our customers to use.